Thank you for scheduling a secure video visit through MyChart. You'll want to test your set-up before your appointment. Should you run in to any problems or questions, please refer to the instructions and FAQs down below.

If you have questions or would like assistance preparing for an upcoming video visit, please call the Saint Francis Virtual Care Coordinator at 918-502-1616.

Instructions for Connecting to Your MyChart Video Visit

Video visits are a convenient and easy way to get care from wherever you are. If you sometimes need help with your computer or smartphone, consider having a trusted friend or family member that can help when you get started.

1. Hang up all phone calls prior to starting your video visit.
2. If you know how, close all other apps on your phone.
3. Log in to MyChart 15 minutes before your scheduled appointment and find your upcoming appointment under “Visits” or “Appointments.” Complete the E-check in process. This check-in is required before starting your video visit.
4. Click your upcoming video visit to view the details.
5. When ready to connect click “Begin Visit.”
6. When asked to allow access to the camera and microphone, you must click “Yes” or “Allow.” Otherwise, your doctor will not be able to see or hear you.
7. Wait for your provider to join the video session. If your provider is more than 15 minutes late to your appointment, please exit the video and call their office for assistance.
8. Click “Leave Visit” when you’re ready to end the video visit.
9. After allowing access to your camera and microphone, another browser will open and preform a hardware check. Press the green Join Call button to proceed.

Frequently Asked Questions

Do I need a MyChart Account?
Yes. A Saint Francis MyChart account is required to complete a video visit through this system. If you are unable to access MyChart, please contact your physician’s office. Register for a MyChart account.

How can I recover my login information for my existing MyChart account?
If you already have an account, we can help you recover your username or reset your password. Still having trouble? Let us know you need help activating your account.

Are MyChart Video Visits secure?
Yes. MyChart Video Visits use industry leading security to ensure your privacy. MyChart Video Visits also meet federal guidelines for health information security.

Are these visits recorded so I or my doctor can review them later?
No. The audio and video is not recorded.

What kind of devices can I use?
You can use almost any smartphone or tablet, like an iPhone, Android phone or iPad. You may also use a laptop or computer that has a webcam, speakers and microphone. 

Do I need to install any programs or software?
No. MyChart Video Visits use most common internet browser that are already installed on your device. The only limitation is Internet Explorer. Please choose a different browser if you commonly use Internet Explorer.

How do I schedule a MyChart Video Visit?
Contact your provider’s office or log in to MyChart to schedule a MyChart Video Visit.

How do I disable my popup blocker?

1. Apple Devices

• Tap your Settings icon.
• Find “Safari” and select it.
• Under “General,” turn the “Block Pop-ups" switch off.

• Go to “Chrome.”
• Select “Settings” from the drop-down menu.
• Select “Advanced” from the drop-down menu.
• Select “Site Settings.”
• Select “Pop-ups and redirects,” and then switch it to “Allowed.”

Common Issues

Problem: I can’t hear or see the doctor, or they can’t see or hear me.
Solution: Click the refresh button in your browser to restart the video session. If the provider still cannot hear you, make sure your microphone is not muted and is turned up. Lastly, check to ensure you have allowed access to the camera and microphone.

Problem: I got a phone call during my visit and can’t hear or see the doctor, or they can’t see or hear me.
Solution: Click the refresh button for your browser. You will be re-connected with the doctor.

Problem: The audio or video is freezing or breaking up.
Solution: Be sure you are connected to a fast Wi-Fi network or have a good cellular signal. Slower internet speeds can cause connectivity problems. Move to a different location with a better signal, or switch to a different network.

Optional: MyChart Mobile App - Download Instructions

1. Access the App Store or Android Market on your mobile device
2. Search for 'MyChart' to locate the application
3. Download the free MyChart application
4. Launch the MyChart application and select Saint Francis Health System as your healthcare provider
5. Log in using your MyChart username and password